My iphone can't be found on certain programs on my PC laptop. But itunes finds it

I have software that is supposed to recover data from the iphone but the first stage it needs to be "found" and i just can't seem to figure it out. It says to 'connect to device' and i do that, but i don't get anything, no reaction. Any ideas?

Re-install and update the iphone utility on your PC. Connect the phone (via USB, probably) before starting the utility, and let the PC detect it.

You can update your PC via net.

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