IPhone 5 factory reset not working?
My iPhone 5 is eligible for the lock button replacement programme. I was following the instructions on the webpage and backed up the phone to my itunes. I then went on to settings and selected erase all data and content etc… Since then, my phone has been stuck on a black screen with the apple logo and a loading bar underneath - the loading bar does not even begin to move. It has been stuck like this for over a week and I have let it run flat/recharge multiple times and this has had no effect, I'm repeatedly brought back onto this screen. Obviously I can't do a hard reset as my power button isn't functioning. The phone is also not registering with itunes on my mac. Any help on this would be much appreciated as it is getting very frustrating. I can't send my phone off for repair until this is solved.
P.S. I read somewhere that the phone should have been on the latest version of the software. My phone was only IOS 8.something (not the most recent), would this be a possible reason/factor?