I ordered an iPhone 6 at at&t and it hasn't came when it was supposed to?

I orders an iPhone 6 about a week ago, and they said it would be here in 7 to 14 business days. 7 business days pass, no iPhone. So we check online to see where it is at and it said "there has been a blockage on your order". So I call up there to see where it is at, and they said it would be he with in the week. A week passes by, no iPhone. There's a website where I track where it is at, and it seys preparing to ship. It was supposed to come the Tuesday we called, but it has said preparing to ship since that day. It is now Thursday November 20th and it still seys preparing to ship. It would take a day or so for it to come in, so if it was going to be here Friday it would say package has been shipped. It can't be here Saturday and Sunday because those sent business days. I don't know when it will be here. But if this has happened to anyone else could you tell be what this is? I'm really starting to get ticked off. Experienced people, or AT&T workers would be appreciated.

I IGNORED HIM AND NOW HE'S IGNORING ME?

The guy i like called me (btw he doesn't like me back as he says) but i didn't pick up because i was busy with something and it wasn't a right time to call. So i called him back half an hour later and it said "sorry the number you have dialled is currently switched off or unavailable (what does this mean, did his fone die?)
And so i called 15mins after that and it rang three times then beeped and on my iphone screen it said "user busy" (what does this mean?) and i just replied to his text now, and he didn't reply. I don't get it

Iphone Locked/Restore/Notes?

Okay so basically i changed my password today while half asleep but i put the password in my notes. But its locked and you can't export notes with it being locked is there a way like that, i also don't have it backed up and i have important stuff on there and last thing what if i restore it and take out my sim card will that hold my pictures/videos/ect! 10 Points!