PayPal investigating ebay transaction?

So I sold an iphone on ebay and paypal emailed me saying they're investigating something with the buyer so I haven't shipped the item yet.

Basically it says to choose one of these in the resolution center in paypal.

I have not shipped the item and I would like to refund the payment.

I can provide proof that the item was shipped through an approved shipper to the address on the Transaction Details page.

I have refunded the payment for this transaction.

None of these apply to me.

My question is this. I guess I should choose the last one since I haven't shipped the item?

The person probably filed a complaint because they hadn't received it. That's why they're asking you for proof of shipment.So, you should probably check that you haven't shipped it and would like to refund the payment. That seems to apply quite nicely.

Are you sure was an actual email from paypal? Sometime it will be support@paypall.com which is a scam but if you log on paypal and it on your Resolution center sometimes scam artist will send emails making it look like from paypal when really isn't and when they are investigating they will tell you somewhat what happen ie: they did a chargeback, wasn't as described ect…

the buyer might have used a stole credit card, cancelled the transaction, did a charge back or buyer might have been suspended

but I would probably choose none of above since you did not mail it but I would first send the email to spoof@paypal.com

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