Virgin Media Super Hub keeps dropping out. Why?
I recently switch to Virgin Media as my internet provider. It's the super hub with two channels - 5GHz and a 2.4GHz one.
My Mac, iPhone and amazon tablet all connect to the 5GHz channel and everything is perfect, runs brilliantly.
However, the Dell laptop, which is my Dads, could only for whatever reason pick up the 2G channel. Not a problem, I guess, just another channel, right? However, for some reason, it can't go more that 10 minutes without dropping Wi-Fi connection.
Why? How do I fix it?
" How do I fix it? "
It depends what the problem is.
Try switching channels…
http://192.168.01 > Sign in > Advanced Settings > Wireless Radio > Channel
as it could be conflicting somewhere with something. Does it work when the Dell is not connected or is it disconnecting all the time?
Your terms are confused. The Virgin router provides Wi-Fi on two BANDS not channels. The bands are 5 GHz and 2.4 GHz. On the 2.4 GHz band in the UK there are 13 channels. On the 5 GHz bands, there are potentially more channels, but it depends on just which ones Virgin allow.
The reason your Dad's laptop won't work on 5 GHz is that its wireless adapter support operation only on 2.4 GHz. All (or almost all) wireless devices support 2.4 GHz, but a much smaller number support 5 GHz as well.
Unfortunately, not all routers (which includes Virgin's so called Super Hub) are not fully compatible with all wireless adapters. Get the wrong pairing of a router and adapter and you can experience problems ranging from the computer (or other device) not detecting the wireless network at all to a slow or erratic connection that may randomly drop out.
The problem can be exaggerated by interference from other networks. Sometimes change the wireless channel (not band) that the router is using can fix the problem. In other situations, the answer is either changing the router, adding a wireless access point to the network or changing the wireless adapter in the computer. For a PC or laptop, changing the adapter is easiest and normally cheapest. A small USB wireless adapter with the right drivers for the version of Windows, is easy to install. Disable the existing adapter to make sure the new one is used. For problems with phones, tablets, etc, then a router or WAP is the only real solution. For games consoles, Wi-Fi should normally be avoided as Ethernet gives much more consistent connection.
Perhaps your dad's laptop network adapter ( internal Wi-Fi ) is only capable of 2.5… Older connections… N… G… These types of things…
As for dropping… Not knowing… Your internet speed package… The signal strength to the laptop… Objects in the way ( walls etc etc )… Interference from other devices on the same frequencies… And what are the other device that are using the bandwidth… What are they doing
2.4Ghz does have a problem playing HD Movies and Gaming… You may lag there or drop connections there… But other than that 2.4Ghz is great.
5Ghz is great for HD viewing and Gaming…
Also rephrase your question as you know the issue is only with your Dad's laptop and not your Virgin Media Super Hub.
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