When will my new iPhone work?

I upgraded my phone today. I upgraded from iPhone 5c to 7 plus. I had setup but I can't call nor text. I have Verizon as a carrier.

It should work as soon as you leave the store.

It should work immediately (once it's activated). And Verizon staff usually will help you transfer over the information from your old phone to the new one. That includes your phone number contacts, photos, etc.

I'd consult with them about that.

Turn both phones off and wait 2 hours.
You can then try the new one. Do not turn the old one back on for 24 hours.

If the new one isn't working after an additional hour off, contact Verizon.