Why can't I receive messages just from one person?

I have an iPhone 4 for Verizon and the person I'm texting has an iPhone also for Verizon for some reason we both don't get our messages and someone always gets mad cause either one doesn't respond it's really annoying i don't know what it is I have restarted my iMessage and turned off my phone but it's only with that one person this happens rest work perfectly fine anyone know why or how I can fix this seems like it's her phone any ideas how to fix this it's bothering me

Call up Verizon customer support. Could be a glitch with recycled cell phone number.

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