Why does Apple hire dumb people?

So i bought this iPhone 4s two months ago and the other day it stopped workin'.so i called on my friends phone to da Apple customar troubleshooting support or sumthang like that. The lady there was a total dumbass.heres how the phone call went:
She: hello this is katie how can i help you?
Me: Yo, this Thomas. So i bought this phone the otha day i don't work no more.
she: how is your device broken?
me: it don't make or receive calls or texts no more. Its pissin' me off!
she: *silence*
are you calling from the device?
me: I JUST SAID IT DON't MAKE CALLS!
she: yes you did. How did you call here then?
me: i borrowed mah frehnds phone
She: why?
me: because my phone don't work! What is you stubid?
she: no i'm not stubid!
me: why then you act like one? You kno what imma throw this piece a' shi* away!
*i hung up*
i have blackberry now

Possibly to deal with dumb, rude customers - like you.