Why is my iphone and laptop can't connect to Wi-Fi?

I'm staying in a hotel for 5 days, and for some reason I can't connect to the Wi-Fi, none works (Iphone and laptop)! I went to the reception and she told me the router works perfectly fine. Her iphone is perfectly connected to the Wi-Fi. I ask to some of the other guest of the hotel and some say it works for them and some doesn't. Why is that? Is it because I'm from another country? But it should work cuz it's an iphone! As for my laptop, I don't know why.

Added (1). I've checked and it's not on airplane mode: S

Your devices are on airplane mode perhaps? Just a guess.

Most places like that have a webpage that you would be directed to about accepting the terms & conditions. Try to find it.

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