EBay buyer open disputed for item not received but tracking number says otherwise?

I shipped an MacBook via usps (had a bad expierence selling iPhone on kijiji in person. Ended up getting assaulted and robbed and didn't get paid) so I decided to sell my MacBook through eBay where I'm protected by eBay and PayPal.
I sold my used MacBook and since my account is new eBay holding my funds for 21 days or until 3 days after I can prove delivery.
The buyer didn't even contact me instead opened a dispute for item not received saying he didn't receive his package but the tracking number actually says it was delivered to the right city, state and postal code and that it was REFUSED! So not only was it attempted to be delivered it was REFUSED! I did my part on providing tracking number and showing it was sent to the right address. Will the case close in my favor or his?

If USPS says it was refused it should be getting shipped back to you if USPS did not deliver they should be able to track where it is

Yours

If it was refused should be shipped back to you and you should be ok with your case but PayPal are crooks and they only protect buyers.

When a buyer refuses delivery of an item, he or she forfeits buyer protection from both eBay and Paypal. All you should have to do is respond to the claim by stating that the item was shipped promptly but the buyer refused delivery, and include the tracking number. Both eBay and Paypal should close the case in your favor, in which case the buyer would not be able to neg you (or if s/he does, you can contact eBay to have it removed). The tracking number should show that the package is on its way back to you.

For further advice, post your question on eBay's discussion boards, not here.

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