I bought an iPhone 4s from Verizon in August of this year. We insured it with Asurion. Sunday, I dropped it and the entire screen shattered. No biggie. I have it ensured.
So, today, I received a refurbished iPhone 4s. An empty envelope intended to hold the broken device is included. All is going well, until I notice the home button. The button is rotated 10 degrees to the left. Also, the button doesn't make a click sound when pressed, and also requires a SIGNIFICANT amount of pressure to activate. In essence, the home button is virtually useless.
I'm aware of the Active Touch Assistance. I hate it. It's not an option.
What do I do? Do I call Asurion? At this point, I don't even want a refurbished device, I want a brand new one that is hopefully covered by the insurance.
The nearest Apple Store is 10 miles away, so I'll only go if this is the best option.
How can I get a new device without paying the $169 deductible I already paid for the refurbished device?