Why is my USPS package taking so long?

I bought a iPhone 5s case at this site:
http://www.crazecase.com/more-para-duo-metal-for-iphone-5-champagne-gold?___store=us
I got the tracking number on January 30,2014. The package is from Hong Kong shipping to New York, it's First-Class Package International Service. And when i emailed the site on why its taking so long, they said my case got on the plane on January 6,2014 and yet it's been 11 days. It's been on Processed Through Sort Facility for 11 days.
So why is it taking so long? Is the website legit? I know there was some delay because of Chinese new year but it shouldn't be taking this long.

I think the website is ok, but sometimes there are some delay on this shipment way.
I ever brought a case from www.icolorcase.com, after two weeks, I got it.
I really like the case very much, but the shipment time is a little too long for me.
Anyway, it is free shipment, I have nothing to complaint.
They will provide 5% off if you fill in this coupon "SPFYF5".
So you might go there to look around.

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