I can't make calls on my iphone 5?

I can't call and texts won't go through i have had it for a week and not ounce have i been able to call or text. I'm waiting because maybe my sim needs time to activate? I don't know please help everytime i call it says "call ended" Thank you for your help.

Happened to me before with my 4s, what it was is when they did my plan something didn't go through right so they had to like cancel and redo my contract

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