I have purchased a blocked iphone5c from ebay?
I have purchased an iPhone 5c for my daughter the phone is in perfect condition except it doesn't call out or receive texts i paid £320 I've been told its network blocked i have advised ebay as the seller is now ignoring me is there anything i can do to unblock the handset, i'm aware this is illegal am just trying to see if there's a way i could retrieve some money back
I Would Definitely Say Go Through PayPal For This, Cell Phone Fraud Is A Huge Issue On eBay And It Is Best To File A Complaint With PayPal. They Usually Have A Good, Impartial System For Retrieving Money Back In The Majority Of Issues (I've Had To Use Them A Couple Of Times For eBay Related Issues In General).
I'd Specify That The Ad On eBay (It Should Show It In Your History) Was Misleading (If It Did Not Say It Was Network Blocked [If By Blocked You Mean Blacklisted, Not That The Phone Wasn't Unlocked]). A Misleading Or Misrepresented Ad Is Against eBay Policy (Which PayPal Is A Subsidiary Of) And You Should Be Able To Build A Strong Case:
https://www.paypal.com/...resolution
(Instructions For How To Open A Dispute)
Depends on how it was listed on Ebay. If the seller suggested it could be used by any service, that suggested it was unlocked. In that case, open a dispute with Ebay/Paypal and return the phone unless the seller can get it unlocked for you.
If the listing on Ebay was specific it was for a certain carrier only, then you are out of luck, should have read the listing more carefully…
If you bought it on e-bay, use the e-bay dispute resolution. However, the phone must be "significantly not as described" to be able to get any result in your favour.
http://resolutioncentre.ebay.co.uk/
You have up to 45 days to open a dispute from date of paying for the phone.
A lot of phones now are locked to a certain carrier, if it was advertised as locked to vodafone or Orange this is perfectly legitimate and you need to setup up an account with the registered carrier and register the phone.
If it was advertised as unlocked then this is fraud and I would raise a dispute with eBay
If you take the phone to a phone shop they should be able to unlock it for a fee though
HTH
David
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