Is this a case of identity theft?
I woke up just fine. Phone was working. At around 4, I couldn't make calls, send messages, anything that has to do with having a line. So I went into my Verizon, and it showed my device was a blackberry, when I have an iPhone… So I called, they fixed it up. Then, I couldn't get logged into my Verizon anymore. I got messages saying my cell phone number has been dropped from account, and so I called again, and I could log back in, but again, it stopped letting me. This is really scaring me guys. Please help me. What could this be.
Added (1). When I called. They also mentioned that only somebody who knows all my info could've gotten into the account. No one knows anything about my account.