I recruited 3 customer service agents 6 months ago and neither are up to the mark?

Problem is they charmed the socks off of me at the interview and I could have sworn they WERE the best for the job.

Unfortunately they are far from that.

I caught one of them playing a 'flash game' on her desktop, some stupid farming game or something - no idea what it was, but as i walked over to the office door i peaked in a sneaky manner and observed what was going on.

She was playing a flash game - when she should have been assisting customers on the phone.

The other lad I hired who sits adjacent to her was eating a packet of crisps and typing messages on facebook and the third 'customer service agent' was sat at his desktop playing with his iPhone.

What in fecks name am I to do?

are there ANY hard working people left on this fecking earth?

Is the speck case protective?

If I just drop it while holding it will it crack my iphone? I have an otterbox right now but I don't like how it looks.

Will the music be free if I already paid for it?

So I've been having trouble with syncing my new iPhone and such. I only have about 60 songs or so on my old iPod. Could I just go to the iTunes Store and download them again? If I clicked the "buy now" option will it charge me again or will it be free?

Taking the sim out of an iphone 4?

I need to take the sim card out of my iphone 4 for a week, then put it back. So basically i just need the device to work like an ipod. I'm going somewhere phones are not allowed but ipods are, so airplane mode wouldn't work. So how do you take the sim card out? I do not have an unlocked iphone so will it work at all?

What does reseting your iphone do?

I have the 4s. And I know it erases
All apps and things like that. But there's a certain app. (Spartan wars) That i
Want it to
Erase all
Memory of. Can I make it to where it's like the first time I've ever downloaded it?