Lifeproof case charger port door opens too easily?

So, i have a lifeproof case for my iphone 4s and the door on the charger port opens way too easily. My mom has a the exact same lifeproof case but in a different color- and her charger port door is much more secure. If it means anything, the charger port itself is cracked all the way down the inside leading to the iPhone. What's wrong with the case and how do I fix it without buying a whole new one?

The door fits into the charger port, so if the port is broken, that could be the reason that the door won't fit properly.

Before you conclude that it's your case that's faulty, try changing it to your mother's phone to see if the door fits properly.

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