Can i get a refund from ebay for false advertising?

I bought an iphone that said the warranty would not be activated until i activated the phone but the warranty was already activated… And if i can get a refund do i have to send the phone back and pay the shipping?

Very possible, but don't jump in too quickly and file a complaint without giving the seller a chance to make things right or find out what has happened. You can communicate with the seller via a link on the transaction page. Do not click on a specific reason, just select that you want to contact the seller.

Yes, you will need to return the phone in exactly the condition it was received. If there's truly a defect, the seller should pay return shipping or refund you for reasonable postage costs. Many eBay sellers have Hassle Free Returns where you can print out a prepaid return label. The phone will need to be returned via a trackable method, and if it is damaged in return shipping - you are responsible for the loss. If you return the phone as defective, but it is not, this counts against your buying record (yes, buyers have records too).

Note that if this is a NEW iPhone, unless the seller is an authorized Apple dealer - there's no Apple warranty on the phone. Read the terms of the listing carefully as the seller may be a phone dealer and be covering it with their own warranty. This is why you need to ask before filing a claim. Once you file a claim, you've damaged the seller's reputation with eBay even if they are right and you misunderstood.

  • What if the eBay buyer provides false tracking information? I sold an iPhone on eBay and the buyer is returning it for a refund. EBay suggests i issue an early refund but what do I do if they provided false info or they didn't actually send the phone and it was something else? Please help I could wait but eBay is gonna pull the money from my account as soon as the tracking number shows delivery
  • T-mobile false advertising cost me £800? Basically 23 1/2 months ago my grandfather took out a contract on an iPhone for me at £15 something something (i was 15 at the time. I found out earlier that there had been some very large bills, they told my grandfather that this was due to internet usage however my plan was stated to be 50 mins, unlimited texts and unlimited inter net. Can this money be recovered? Or am i really just in serious trouble:/ ?
  • I got a refund for an item on eBay? And I received the refund on PayPal but I bought it with my debit card and when I checked my chase debit card (on my iPhone app) there's no payment received though it was received back to me according to PayPal. Where was the money refunded to?
  • I didn't get my refund from the ebay seller? I accidentally purchased an iPhone 4s from ebay. Soon after realizing what I had done, I quickly requested a cancelation before it was even shipped. He granted it. I asked him if I will receive my money back and he says that the amount should auto-refund as soon as I accepted the cancelation. He said it would take 24 hrs for the money to be refunded into my account. It's been three days and I haven't received the refund. I've tried emailing him but no replies. What can I do now?