I wanted to return an item I bought on eBay?
I'm hoping someone can help me here, I recently bought an iPhone 4 on eBay and was not satisfied with the condition of the phone, so I asked the seller for a full refund. The seller responded to offer a full refund and bam the case was closed. The case had not been escalated to eBay customer service.
However there's one part missing in that story! I never even got a chance to return the item! I'm incredibly confused by this as neither the seller or eBay had asked me to return the item. In none of the emails I received did it ask me to return the item. Also, Why has the seller refunded me the money when she hasn't even received the item back yet?
I have used eBay for over 6 years and I have used the resolution centre before, however this is the first time I have seen where both eBay and the seller have not told me to return the item first?
What do I do?
I don't think you should worry, they don't care that much for item or they would want it back.
Just hold on to the phone until you get a respoinse. If you don't sell it on Ebay
I understand why you are confused about this case.
So you are saying that you asked the seller to give you a full refund, and she did.
There are several reasons for this case:
1. She knows that you are honest.
2. The seller probably wanted to get a positive or at least, non-negative feedback from you.
3. Even you decides not to return the item, she can always claim to eBay that she never got her item back from you. So it's safe for her to give you the refund.
4. EBay favors buyers, not sellers.So, if you decides to open a case, it is most likely the seller would have to give you the refund by eBay's decision. So if she have to refund you the money anyway, why not?
I think the seller was nice enough to acknowledge her mistake, and give you the refund.
If I were you, I would give her a positive feedback, saying "fast response!"
But if you don't want to do that, it would be nice to not give her any negative feedback.
Make sure to send the phone back to the seller.
If you don't, she can always claim to eBay that she never received her item back from you, and eBay can restrict your ebay account.
Decent, honest seller - who certainly deserves positive feedback (and her phone back).
- Return item bought off of EBay? I bought a keyboard attachment for my iPhone a few months ago. I received it and wasn't satisfied, so I returned it with proper postage and such to the return address which was in China. It has been about 2 months, and I have not received my refund nor have I gotten an email from the seller saying that they have received the item. Is there some way I can figure out where that package is? And if I can't find it, am I still able to get my refund?
- I was curious if someone purchased an item but when the item was delivered no payment was received, is this illegal? Thanks for opening my question, I'm curious because I used an app called letgo and sold an iPhone 7 plus for $300. I agreed with the buyer if he showed proof of sending money via moneygram he agreed he would tell me the reference number after it delivered to him. Well it delivered and I have no contact. I have his address, if I report this too the police will they prosecute it?
- I wanted a iphone and my mom bought me a 7! Not the 8? I'm so upset! My mom got me an iphone 7 for my birthday, but I wanted the new 8 and the X was just too expensive she said, but the 7? She bought me old phone! I know the 7 is water resistant, but if I drop it in deep enough water will that ruin the phone? Cause then I can get the 8 please help!
- I want to refund an item on ebay but the item has been modified? I have a cracked iphone that has the cracks colored in. They werent colored in before the purchase. Does this mean i can't get a refund?