This may be very confusing but here it goes. I have not had a chance to put pictures or music from my phone onto my laptop for about 4 months. The last time I transferred anything was in April. Well, a few days ago I decided it was time to back my phone up to my laptop because I'm supposed to be getting an Iphone 5c. When I plugged the cord into the usb port it made the sound that indicated it knew something was there but NOTHING on my computer picks up that my phone is there. My phone won't even charge. Well I tried shutting the computer down and restarting it but it still didn't work. So I plugged it into my family desktop. The itunes and everything picked it up but, of course it wouldn't let me put music on it because that was not the main computer. (It wanted me to erase what was on it to reconnect it to that computer. Understandable) So I decided I'd just forget it and try it again later. I have a USB drive I use for school. I plugged that into my laptop and it picked it up fine. I transferred pictures onto it also. I tried the phone. It done the same thing it did a few days ago. It made the sound but nothing showed up. I'm not sure if I accidentally deleted some needed software or if my phone is just messed up. I really, really, really would love some help. Does anyone know what might be going on or why it's doing this? (not really sure if this helps but my computer is an Hp Pavilion that runs off of Windows 8.)