Hi I'm really sorry if this is long winded but I really need some advice. I recently sold an iPhone on eBay that I'd bought off Gumtree but then when I reset it I couldn't get passed the activation screen because of the previous owners details being linked to the phone. I decided to sell it on eBay seeing as I couldn't get in touch with the person I bought it from. I clearly stated that the phone was stuck on activation mode and I wouldn't accept returns. Anyways a person bought it from me and I sent it out right away, a couple of days later the buyer messaged me and said that the phone was completely useless to them. I said I'd be happy to offer them a refund and pointed out that I clearly mentioned that it was stuck in activation mode in the description. The buyer responded saying to please refund them now so that they could send the phone back and opened a case at the same time saying the same thing. I replied saying I'd be happy to refund in full once I received the phone. It's been 5 days since then and I haven't heard anything:|
Where do I go from here? Can I, as a seller, escalate the case or will eBay decide in the buyers favour? If the buyer doesn't respond will the case be closed in my favour?
Any help would be greatly appreciated