I asked AT&T for permission to unlock my phone. They sent an email that they allowed it. I followed the steps, back up on iTunes, and they click restore iPhone. After restoring, I get to the gray iPHONE configure screen, then slide open the iPhone. Next is select a language. Then click next. Then select a region, ad click next. Then select a wi-fi connection and click next. All fine until I click activate iPhone, and continuously get a message that my iPhone could not be activated. This is the only thing my phone can do now, nothing else, there are no apps, contacts, nothing… Just a gray screen that my phone could not be activated. It has a message at the bottom to contact apple support if this continues. I talked to them for over an hour, and they can't do anything. This also happened two weeks ago, same thing when I went to to an update. Apple said they can't so anything about it. I was about to buy a new phone, when someone said let me have it for a couple days. He gave it back the other day, and everything was back to normal except I had no phone service. What's the problem that it can't be activated?
Added (1). I'm the original owner