What should I do if I never received an item off ebay?

My friend tried to buy an iphone off ebay, and paid but never received his phone. He emailed the seller who said they were out of stock and he would be refunded his money on his pay-pal account. He was never refunded his money. What should he do?

Contact ebay/paypal to get it refunded.

1. Contact eBay customer support and report the issue.
2. Contact Paypal for the same step above.
3. Open up a dispute with Paypal and escalate the issue to Paypal customer support if you've not heard anything back from seller within 7 days.

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