Ebay buyer claims item is not as described. I need advice?
I'm a new ebay seller. I just sold an factory unlocked iPhone on ebay several days ago. Without talking to me first, the buyer filed a claim saying that its not factory unlocked. I responded to the claim right away, sending him IMEI and request number(I requested AT&T to unlock my phone) so that he can check on AT&T website that AT&T approved my unlock request. I also uploaded a picture of the screen when iTunes said "Congratulations! Your iPhone has been unlocked"
Is it good enough to prove that I described the item properly? What else should I do in this situation?
Have him ship it back and issue a refund.
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