Recently someone tried to break into my home, and while I was trying to call 911, my Samsung Galaxy S refused to send calls. Instead they went directly to "Call Ended." As I tried to text my mother to alert her she needed to call 911, my phone's keyboard went spontaneously into Japanese letters, meaning all communication was lost. Luckily I'm okay and I managed to reach 911, but seeing how unreliable my phone is and how it could have costed me my life, I'm hoping to break contract with T-Mobile and get an iPhone with a different company. Is it possible to end the contract? If not, would I be able to tell T-Mobile why I want to end and since it is so serious, they would let me end or give me money to upgrade to a better phone?