I sold a cell phone case for an iPhone 5/5s. Some idiot bid, and won and then messaged me saying they have an iPhone 5c. I opened a case to cancel the transaction so I don't have to pay the listing and final value fees and this person is ignoring me and will not accept the close.
I can't figure out how to close the open case I have now and not seeing an option for that in the help pages on ebay…
Also, I'm not sure if I should just mail the item, because someone else's stupidity is not my problem… Or if I should just refund them in Paypal and email the final value and listing fees on Ebay and sell it again to someone who can actually use the case.
Added (1). I'm new to Ebay and thought i'd give it a shot, but am not impressed at this point. Does this kind of thing happen a lot?