Can I claim with my insurance from my bag being stolen on girls holiday?

We're in zante and my friends bag got stolen on the strip and it had her iPhone and her purse and our hotel keys (which we had to pay 150 Euro for the two keys and the new lock because the keys had the name of the hotel on it so they were worried someone will trespass). We have the receipt for the keys, and our holiday rep is going to write a statement about the theft. Is there a way we can claim for anything? I think my friend who's bag it was had travel insurance with Debenhams.

Is my phone safe from water damage?

Two days ago I dropped my iphone in some water. I quickly took it out, switched it off and then dried it. Then I put it in a bag of rice for 2 days. I turned my phone on today and everything seems fine: the sound works, it isn't slow and the screen is ok but do you think there's still a chance, if there's still a bit of water in there, for there to be a short circuit?

How do log out icloud on my iphone without the password? - 1

I just got this from my grandmother but she forgot the password to her i cloud account and i need to sign out of it so i can sell it for her. I've tried everthing trying to redeem her password so now i need to find out how to remover her Icloud account from her iphone 6plus.